(1) continued: Blue Sky Residential Aged Care Facility Whilst Charlotte's action plan strategies to improve care and build team cohesiveness appearto be workingwith the majority of staff,shehas recently received several complaints about Kathy an AIN who works afternoon shift. Staff, residents and family members have stated that despite frequent warnings, Kathy is consistently rude and abrupt to several residents in the Memory unit. Kathy's behaviour is having a negative impacton several residents (e.g.,changes to behaviour, aggressive outbursts, and anincreased use of restraints). Many of Kathy's colleagues where possible avoid being allocated toherteam. Over the last month Charlotte has: spoken to Kathy about her behaviour and it impact on staff, residents, and family members, reinforced organisational values and behaviour expectations After speaking with hermanagerCharlotte has decided to develop a formalised performance management plan to address Kathy'sbehaviour. 6. Using your workplace Performance Management Policy andProcedurelistthe key steps or stages in the performance management process that Charlottecould use to manage Kathy's behaviour and poorperformance. Performance Management Process 7. From your review of the case study and Kathy's performance develop an individualised performance plan that Charlotte can use to address Kathy'sbehaviour and underperformanceusing SMART goals(Table A). Key information to complete this table has bee