1) Contribute to the implementation of the customer approach in the company.

2) Establish cooperative relationships with people internally and externally.

3) Team working.

4) Negotiate with people internally and externally.

I. Helping Customers to be right. (20 points)

ans by ising those four terms.

1. Start by thinking of a specific situation where a customer got confused or made a mistake.

2. Make a list of factors about this situation that are out of your control.

3. Now, make a list of factors about this situation that you can control.

4. Focus on the factors that you can control and try to think of solutions to help the customer be right.

Cannot Control

Can Control