1. Costs of inspectors, testing, testing equipment, and labs are examples of A. prevention costs. B. external failure costs. C. appraisal costs. D. internal failure costs. Mark for review (Will be highlighted on the review page) 2. The appearance of a restaurant meal that isn't satisfactory is an example of A. mean chart. B. attribute measurement. C. variable measurement. D. range chart. 3. In a proceess think ing philicesehy it's important to - S. Max f tor revies (Mal be highightidi on the reveson Rage) 4. Quality of design A. is one of the four decision areas of engineering. B. is the prime responsibility of the operations function. C. is determined before production by a cross-functional product design team. D. means a product has high reliability, maintainability, and availability. Mark for review (Will be highlighted on the review page) 5. SERVQUAL measures which dimensions of service quality? A. Reliability, tangibles, responsiveness, empathy, and conformance quality B. Responsiveness, tangibles, empathy, assurance, and reliability C. Performance quality, tangibles, responsiveness, reliability, and assurance D. Reliability, tangibles, assurance, empathy, and conformance quality Mark for review (Will be highlighted on the review page) 6. For production control, lean pull systems are best suited for A. unpredictable demand. B. semi-repetitive batch manufacturing. C. repetitive manufacturing. D. job shop production. 7. Reliability refers to A. restoration of the product once it has failed. B. maintenance, repair, or replacement of the product once it has failed. C. the ratio between uptime and uptime plus downtime. D. the length of time a product can be used before it fails. Question 8 of 20 : Seiect the best answer for the question. 8. A machining process is capable of producing a component with an average specification of 5 inches and a process standard deviation of 0.1 inch. Supposing accepts the component as long as it falls between 4.8 inches and 5.2 inches, then the process capability is A. 1.333 B. 0.667 . C. 1.5 . D. 10. Mark for review (Will be highlighted on the review page) A kanban card is used to signal that A. a machine has broken down. B. a materials handler has run out of parts. C. parts are needed by the subsequent work center. D. the next work center is stopped. Mark for review (Will be highlighted on the review page) Question 10 of 20 : Select the best answer for the question. 10. Poka-yoke is A. designing a process so that it can only be performed correctly. B. a service designed for the customer. C. designing products for multiple uses. D. a workforce that's likely to make mistakes. Mark for review (Will be highlighted on the review page) 1. Supplier management in a lean system A. may require co-location of supplier goods close to plants that receive delivery. B. means an increase in the number of suppliers for each component. C. generally involves short-term relationships with the buyer. D. usually requires additional paperwork as compared with a non-lean system. Mark for review (Will be highlighted on the review page) 12. A product's conformance to specifications A. determines sales price to the customer. B. is in response to customers' needs. C. is defined as continuity of service to the customer. D. is independent of the quality of design. Mark for review (Will be highlighted on the review page) Select the best answer for the question. 13. If an organization is having difficulty trying to get customers' opinions into the definition of quality, which of the following approaches would be most suitable? B. Six Sigma C. ISO 9000 certification D. TQM Mark for review (Will be highlighted on the review page) 14. What does a square or rectangle symbol indicate in a flowchart? A. Inspection B. Operation C. Storage D. Delay Select the best answer for the question 15. A numerically-controlled machining center has an average processing capacity of 5,000 units per day. It receives an average of 3,000 units of inventory from another machining center, and it has to supply an average of 1,000 units of finished goods to the packaging section. Assuming that the company incurs a significant cost for carrying A. 7,000 units per day. B. 5,000 units per day. C. 3,000 units per day. D. 1,000 units per day. Select the best answer for the question. 16. A production center is available for eight hours per day in a factory. It's composed of several rotary parts, and the worker operating it is required to lubricate these rotary during these times. The availability of the production center A. is 50 percent. B. can't be computed with the given information. C. is 75 percent. D. is 25 percent. 17. The quality cycle A. is stated as tolerances or minimum and maximum acceptable limits. B. is used for services, not products. C. produces control points and inspection techniques. D. begins with defining customer needs. Mark for review (Will be highlighted on the review page) Select the best answer for the question. 18. Which of the quality gurus advocated organizations driving out employee fear? A. Juran B. Taguchi C. Ishikawa D. Deming answer for the question. 19. What is capacity? A. The maximum rate of output of a process B. The average rate of output of a process C. The difference between the maximum and minimum rates of output of a process D. The ratio between output and input Mark for review (Will be highlighted on the review page) Select the best answer for the question. month, what's the appropriate uniform load per day? A. There isn't enough information given to calculate the answer. B. 20,000 units of A;10,000 of B;5,000 of C C. 1,000 units of A;500 of B;250 of C D. 1,750 units each of A,B, and C