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1. Critically comment on the roles of a call centre in customer care. 2. Do you think call centres are required to be managed a

1. Critically comment on the roles of a call centre in customer care.

2. Do you think call centres are required to be managed a little better for superior customer experience if yes what changes in the system system would you think to propose?

3. At the end of the day what stays is the experience what factor please the most important role in determining custom experience in a hotel industry?

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