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1) Customers can be categorised as high-cost or low-cost based on the activities used by them. Provide two examples for each category of customers. (Ref:

1) Customers can be categorised as "high-cost" or "low-cost" based on the activities used by them. Provide two examples for each category of customers. (Ref: Chapter 15) 2) Name the FOUR types of quality costs? For each type, provide two examples of costs. (Ref: Chapter 16)

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