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1. Define Quality-5marks 2. Mention any 5 quality dimensions you know-5marks 3. List five attributes of a customer-5marks 4. Identify 5 key external customers of

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1. Define Quality-5marks 2. Mention any 5 quality dimensions you know-5marks 3. List five attributes of a customer-5marks 4. Identify 5 key external customers of KFC Ghana-5marks 5. State the phases of quality management and briefly explain each phase-10marks

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