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1) define the following: -bottler necking -downtime -Interim -Recurrence -Maximum Allowable Outage (MAO) -Poka-Yoke -Failure Mode Effect Analysis (FMEA) 2) Define what is Continuity Management.

1) define the following:

-bottler necking

-downtime

-Interim

-Recurrence

-Maximum Allowable Outage (MAO)

-Poka-Yoke

-Failure Mode Effect Analysis (FMEA)

2) Define what is Continuity Management.

3) Enumerate and explain the (6) steps of continuity Management.

4) Define what is "interruption event". (Give 3 examples)

5). Enumerate the 8D Approach -Problem Solving/Issue Resolution.

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