1. Denial-of-service (DoS) attacks stop access to authorized users of a Web site. A. True B. False 2. Which of the following are included in CLM? (Select three.) A. Acquisition B. Retention C. Suspension D. Conversion 3. Which of the following are required to establish a VPN connection? (Select three.) A. VPN client B. VPN server C. SSL D. Transmission media 4. You are designing a customer-service strategv for a large company. The client has asked that you incorporate full two-way communication between service staff and the customer. Which of the following methods would you suggest? (Select two.) A. E-mail support B. FAQ C. Customer feedback forms D. VoIP