1. Describe a Successful Salesperson 2. Why is trust important? How do you build trust? 3. What happens when a salesperson is not ethical? 4. What should salespeople know and understand about buyers? 5. Communication skills: provide examples of appropriate questioning techniques. 6. Prospecting: Explain why we say that prospects are like gold. 7. Give examples of "objections" and what you would say to overcome those objections. 8. Describe what is meant by "closing". 9. Why is it important to focus on customer satisfaction? 10. List the steps to handle a complaint