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1. Describe any 3 of the 6 W's in Social CRM. 2. Elaborate the stages in Social and Analytics parts of SMA 3. What

1. Describe any 3 of the 6 W's in Social CRM. 2. Elaborate the stages in Social and Analytics parts of SMA 3. What is the Author Reader Paradox? 4. List out the applications of Social Media Analytics? 5. Elaborate any 3 of the 4 data sources for SMA. Use Examples.

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