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1. Describe the components of the DMAIC problem-solving approach 2. Define the following techniques/tools of root cause analysis: Pareto Charts, Check Sheets, Brainstorming, Cause-and-Effect Diagrams

1. Describe the components of the DMAIC problem-solving approach

2. Define the following techniques/tools of root cause analysis: Pareto Charts, Check Sheets, Brainstorming, Cause-and-Effect Diagrams (sometimes called 'Fishbone Charts'), Why-Why (sometimes called the '5 whys'), Scatter Diagrams, Control and Run Charts.

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