1. Describe the evolution of quality management and how it influenced the Six Sigma philosophy.

2. Explain what elements are commonly found in a project charter and why this is a common tool used in project management.

3. Describe the principal tools used in lean production.

4. What are the differences between lean and Six Sigma?

5. Explain the five stages of the project life cycle.

6. What is a root cause? How does the "5 Why" technique help uncover the root cause?

7. What are the principal benefits of quality function deployment (QFD)?

8. Discuss the rationale for an organization to define 'standard work' and the complexities of managing change than may arise within this process.