1. Describe the role of a TPS, MIS, DSS and EIS in a service organization, and the relationship among each. (5 Marks)

2. Define ERP, describe its functions, and discuss the advantages that adopting an ERP brings to organizations. (5 Marks)

3. What are the challenges of implementing ERP systems? (5 Marks)

4. Highlight the differences between ERP configuration, customization, and best of breed implementation strategies. (5 Marks)

5. How do customer relationship management systems help organizations achieve customer intimacy? (5 Marks)

6. Identify any real-world enterprise, it can be a for profit, non-profit or government organization, clearly show how operational CRM systems and analytical CRM systems contribute to operational efficiency and effectiveness and increase revenue or profit. (5 Marks)

7. Explain the important role that information systems play in supporting a supply chain strategy. (5 Marks)

8. Would Rolls-Royce Motorcars (www.rolls-roycemotorcars.com) use a push model or a pull model in its supply chain? Support your answer. (5 Marks)