1. Describe the selection ratio. Should it be low or high (p. 398) 2. List the components of a good selection system provided in the paragraph (p. 399, bottom) 3. Describe carrier based finishing programs (p. 407) 4. Describe the cost components of hiring a new driver (p. 408) 5. Summarize the crash response action plan described at the bottom of p. 417. 6. Summarize the DO IT approach on p. 423. 7. What are the top 9 safety critical non-driving behaviors (p. 427) 8. Summarize the box at the top of p. 430. What problems can result from punishing behavior?