$1.$ DHL is being proactive in notifying customers of problems. Why would this create customer loyalty? Would it not be better to fix the problem and not notify the customer? What would you tell the customer in the event of a problem?

$2.$ Autonomous vehicles and trucks are being tested for use in commercial applications. If DHL uses an autonomous vehicle for local deliveries, what else will they need to be successful? How can they ensure that the packages are received, and how will the packages get from the vehicle to the person?

$3.$ DHL works with home voice$-$activation devices for package tracking. What other features could work with these devices that would make logistics and shipping easier for the customer and enhance loyalty to DHL$?$