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1 . Digital Sales Growth: Measure the percentage increase in online sales through Nike's digital platforms compared to previous periods, reflecting the success of the
Digital Sales Growth: Measure the percentage increase in online sales through Nike's digital platforms compared to previous periods, reflecting the success of the initiative in driving directto consumer revenue.
Customer Acquisition Cost CAC: Evaluate the cost associated with acquiring new customers through various marketing and advertising channels, aiming to optimize efficiency and maximize return on investment.
Customer Lifetime Value CLV: Assess the longterm value of each customer relationship, including repeat purchases, brand loyalty, and engagement with Nike's ecosystem of products and services.
Omnichannel Experience Metrics: Monitor customer satisfaction and engagement across different touchpoints, including online platforms, mobile apps, retail stores, and customer service channels,
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