1) Discuss the hierarchy of the IT/IS department within an organization, and how it relates or is like the hierarchy of an organization. Define the role of IT Governance in the organization.

2)Your aunt has asked for your suggestions to make her business, a local sandwich shop, more efficient. What is a business process? Describe at least 3 types of business processes that a sandwich shop has. Can any be better coordinated using information systems?

3) Explain the concept of disruptive technologies. How has the internet itself been a disruptive technology? Give and explain at least 3 things from our past that the internet has disrupted.

4) In IT Infrastructure what is a server, memory, cpu and storage? What is scalability? Why is it essential to the success of the modern business firm? Discuss the importance of scalability as it relates to ESPN their scorecenter and ESPN+ streaming service or the NBA and Next VR and their virtual reality game broadcasts.

5) Explain the Domain Name System (DNS) and how it relates to IP Addresses. What are some of the common domain name extensions currently available (i.e. .com) and that types of services do they designate.

6)Discuss what the following telecommunications devices are and how they may be used in a home network. Router, Switch, Hub, Wireless Access Point. Provide a discussion on how these may be installed and secured at home. Drawing a diagram may help your discussion.