1. Discuss the value proposition of the company Apple, why it can charge more than the competition for similar products, and provide at least two examples of two corporations that have added a rewarding value chain.

2. In relation to the value

chain, what implications have each of the three waves of outsourcing

(goods-producing jobs, service work, and skilled knowledge work) had on the US

economy? They should share at least three practical examples.

3. Review the basics of

service management. Discuss why a virtual game designer, doctor, or jet cabin

attendant should have skills related to service management.

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which you relied to help with the questions.