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(1) Discuss the various e-service innovation tools that have been implemented by Shohoj Limited to introduce e-ticketing and home delivery. Clearly explains the e-service innovation

(1) Discuss the various e-service innovation tools that have been implemented by Shohoj Limited to introduce e-ticketing and home delivery.

Clearly explains the e-service innovation tools and the theory is used to answer the question with additional academic resources.

Please need this ASAP

Will like and comment for genuine answers

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