1. Disk Space Management at Maps Unlimited The user support group at Maps Unlimited, a company that makes computerized maps for urban planners, has analyzed the log of support calls it received in the past month to identify the ten most common types of problems. As part of a project to write model answers for end users frequently asked questions, the support staff wants you to research and write a short document on disk space management. The support staff learned that many callers with disk space complaints say that they have run out of space on their hard drives. Most of these calls come from active email users and users who frequently download information from the web. Other calls come from users who have older PCs that were purchased with smaller hard disks than those available today. In many of these cases, the hard drives on their Windows PCs are now full, and they are looking for a solution that doesnt require replacing the hard drive. Investigate common ways that the space on a hard drive gets filled up with files that do not really need to be saved. You may want to compare your ideas, experiences, and findings with those of your coworkers or classmates. Then write a document for support staff to provide to end users that briefly describes the reasons that hard disks become full and the procedures you recommend to free up storage space. Organize your document as a checklist, but include any explanations and precautions you feel are necessary before a user embarks on a procedure to reclaim disk space on a hard disk.