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1) Distinguish between financial and non-financial KPIs. For each type of KPIs, provide three common KPIs used by business organisations. (Ref: Chapter 14) 2) Briefly

1) Distinguish between financial and non-financial KPIs. For each type of KPIs, provide three common KPIs used by business organisations. (Ref: Chapter 14) 2) Briefly describe the FOUR perspectives of performance measurement in the Balanced Scorecard. (Ref: Chapter 14)

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