$1.$ Do you think the information gathering$/$problem identification process used in this case was successful? Why or why not?

$2.$ Did the leadership of Drs$.$ Myer and Alen help or hinder the change management process? What could they have done differently?

$5.$ What is the primary cause of the challenges?

$6.$ What decision$-$making processes $($pro$/$con lists, cost$-$benefit analysis, diffusion of innovation, etc.$)$ would you have used and why?