1. Does Hershey use process manufacturing or the assembly process? Is the production of Hershey's chocolate an example of an intermittent or continuous production process? Justify your answers. 2. What location factors might go into the selection of a manufacturing site for Hershey's chocolate? 3. Return to "Visit Hershey" and read over the sections entitled "Milton S. Hershey" and "Company History". What can you learn from the Hershey experience? What do you think of Hershey's Corporate Social Responsibility efforts? Explain your answer in 2-3 complete paragraphs. 2nd Exercise: Go to the Quality Function Deployment Institute website at www.qfdi.org and click on "FAQs". 1. Read through "What is QFD?" 2. Read through the frequently asked question page: click on "FAQs" then "FAQs on QFD". 3. How does QFD differ from other quality initiatives? 4. Who are the founders of QFD? 5. What are "expected quality" and "exciting quality"