1. Dr. Stewart is a Conflict Resolution Specialist who did a presentation at the Spanish Court Hotel last week Tuesday, where he mentioned that "conflict arises out of differences". When individuals come together as a team, their differences in terms of power, values, attitudes, and social factors all contribute to the creation of conflict. It is often difficult to expose the sources of conflict. Conflict can arise from numerous sources within a team setting and generally falls into three categories: communication factors, structural factors, and personal factors. Barriers to communication are among the most important factors and can be a major source of misunderstanding. Communication barriers include poor listening skills, insufficient sharing of information, differences in interpretation and perception, and nonverbal cues being ignored or missed.

Dr. Stewart challenged you to answer the following questions:

a) Describe Five (5) Strategies for solving conflicts within a Team

2. A multi-national organization operates in various countries including Australia, Vietnam, India, Oman, and Nigeria. The organization manufactures and distributes agricultural equipment to local and international clients. In total the organization has 8,000 employees in five countries and more than 1 million customers worldwide. The head office is based in Australia. In recent years the organization is facing several communication challenges. Your manager has asked you to develop strategies and plans to improve communication at all levels.

As the Business Communication Specialist, you are being asked to answer the following question:

A) Discuss the basic model of the communication process