1. Draft email communicating the requirement to develop work goals

You are the Sales and Marketing Manager of Worlducation. The CEO has requested that you address the following issues of the sales team: . Address the gaps in the skills and knowledge of sales representatives caused by the changes brought about by the COVID-19 pandemic. - improve customer satisfaction to 100%. Your team should align individual goals to the following organisational goals: - Customerecentred practice with a focus on meeting theirtotal needs for highrqualitytechnology. I Strengthen the skills of our people, to better support customers. Task In this task. you must communicate with the team members (Sales representative. call centre staff and advertising staff) and provide support to developtheir personal and professional development plans (as per policy and procedure requirements). As per the internal communications policy. you can use email as the means of communication with theteam. You should also attach personal development plan template (Appendix E , Development Plan Template) with responsibilities already added into the plan to facilitate development of work goals. Make sure that your communication adheres to the organisational requirements. Your email should take into account the diverse needs of the Sales team. Your assessor will be looking to see that you can: - Use simple language Avoid humour and jargon Be respectful and positive Consider individual circumstances Submission requirements At the end of this task. you must submit the following to your assessor: - Draft email communicating the requirement to develop work goals - Personal development plan template with responsibilities already added into the plan to facilitate development of work goals