1. Encourage the Administrative Officer and foster an understanding of the purpose, role and responsibilities. 2. How you will identify and resolve any problems that arise 3. You will provide feedback to encourage, value and reward the Administrative Officers 4. You will model the desired behaviours and practices that you expect from your staff 5. Develop a policy and a procedure that will ensure the team members take responsibility for their own work and assist others to undertake required roles and responsibilities, (suggested task relieving reception) 6. Establish a process to address issues and resolve performance issues (suggested task create