1. Enhanced Skill Development: Coaching provides Hilton employees with tailored learning experiences that focus on developing specific skills necessary for their roles. This personalized approach ensures that employees are equipped with the competencies needed to excel in the hospitality industry, such as customer service excellence, problem-solving, and leadership capabilities (Garvey, Stokes, & Megginson, 2014). 2. Performance Optimization: Through structured coaching sessions, employees receive constructive feedback and actionable insights that help them identify performance gaps and develop strategies for improvement. This continuous feedback loop not only boosts individual performance but also enhances overall team productivity, contributing to Hilton's operational success and customer satisfaction (Whitmore, 2017). 3. Career Pathway Clarity: Mentoring at Hilton offers employees guidance on career progression and professional development. Mentors, often experienced leaders within the organization, provide mentees with valuable advice on navigating career paths, understanding organizational dynamics, and preparing for future leadership roles. This support is crucial for fostering a pipeline of talent ready to take on higher responsibilities (Kram, 1985). decrease word count with havard referencing