1. Establish two overall revenue cycle performance metrics and one defect metric for each revenue cycle function, from scheduling through payment posting. The metrics should be based on nationally accepted practices, and the list should include definitions and current benchmark values. Andrew has already started this task, so he provided you with the template shown in Exhibit 30.1, which contains one overall performance metric, accounts receivable (A/R) days, already filled in. Also, he finished compiling a list of metric candidates and benchmark values from various sources, which is provided in Exhibit 30.2. Thus, your task is to choose one additional overall performance metric and the single best defect metric for each function listed in Exhibit 30.1 for both the hospital and clinic settings. Andrew mentioned that there will be a great deal of discussion of these metrics at the meeting, so it is essential that you fully justify your selections.