$1$ Evaluate loyalty mapping, outlining the steps involved and providing a detailed explanation of two loyalty metrics from the list $($CLTV$,$ NPS$,$ Churn rate, and Repeat purchase rate$),$ demonstrating a synthesis of knowledge.

$2$ Evaluate and elaborate on sentiment listening in social media, critically examining methods to measure the impact of sentiment on brand reputation. Analyze strategic responses to negative sentiment$,$ showcasing a synthesis of knowledge.

Please explain well and answer fast dont cop and paste from

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