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1. Evaluate the manner in which Keanna handled the situation. What did she do well in the customer situation and what are some errors she

1. Evaluate the manner in which Keanna handled the situation. What did she do well in the customer situation and what are some errors she inadvertently made? 2. What suggestions could you make to this problem-solving approach, so that future dilemmas of this type have a more customer-oriented and positive solution

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