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1. Explain the importance of market segmentation. 2. Discuss the criteria for successful market segmentation (Substantiality, Identifiability and Measurable, Accessibility and Responsiveness). 3. Explain how

1. Explain the importance of market segmentation. 2. Discuss the criteria for successful market segmentation (Substantiality, Identifiability and Measurable, Accessibility and Responsiveness). 3. Explain how CRM can be used as a targeting tool.

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