1. Expound four types of conflicts.

2. Describe four sources of conflicts in an organisation .

3. Explain five steps of conflict management in an organisation.

4. Explain four tools that you can use to reach an amicable solution.

5. Describe 6 tactics of negotiation that you can use to solve the issue of salary increment.

6. Conflict management is the employment of strategies to correct these perceived differences in

a positive manner .There are several styles of conflict management that can be used by a HR

manager to resolve conflicts in an organization. Select one style of conflict management and

when is it appropriate to use this style of conflict management?

7. Describe the advantages of this style of conflict management to the organisation.

8. Differentiate between distributive and integrative negotiation.

9. With clear examples, explain when negotiations can benefit an organisation.

10. Describe 2 common mistakes committed during negotiation.

11. Explain the characteristics of an effective negotiator.