1. Five(5) steps to encourage team members to participate in team activities.

2. Three(3) ways to support team members while resolving work performance problems.

3. Five(5) factors to consider while serving as a role model for team members.

4. Methods and tools to develop open communication processes with all stakeholders.

5. Steps to follow while communicating information between management and team

members.

6. Tools and procedures for communicating unresolved issues, concerns and problems raised

by team members and follow up procedures with management.

7. Analyse unresolved issues, concerns and problems raised by team members and suggest

corrective actions for them.