1. Free bus rides would be a(n) ______ reward of working at Google.

job status

internal

membership

competency

task performance

2. Providing free food is a nice perk, but could be ineffective as a reward since it is not linked to:

pay

performance

seniority

a gainsharing plan

company goals

3. The free food would meet criteria for an effective reward if it was _____ by employees.

expected

not used

recommended

criticized

valued

4. The gym, pool, and massage room represent which component of the job characteristics model? Growth need strength

Responsibility

Meaningfulness

Context satisfaction

Autonomy

5. Trying to help employees with work-life balance represents which component of the job characteristics model?

Skill variety

Context satisfaction

Task identity

Growth-need strength

Feedback

6. The discretion enjoyed by Google employees in doing their jobs represents which component of the job characteristics model?

Task identity

Skill variety

Task significance

Autonomy

Feedback

7. If Google employees, by coming up with great ideas, view themselves as active participants in the organization and see that their decisions and actions have an influence on the company's success, they would have which dimension of empowerment?

Impact

Meaning

Self-determination

Money

Competence

8. By giving away power, Google managers are demonstrating which important requirement for empowerment?

Their employees lack key skills.

Resources are not accessible.

They trust their employees.

The company must be small.

They are intolerant of mistakes.

9. According to the job characteristics model, giving employees autonomy results in which critical psychological state?

Adaptability

Knowledge

Motivation

Meaningfulness

Responsibility

10. By giving employees autonomy and empowering them, Google is creating jobs that are _____.

rotated

enriched

enlarged

specialized

meaningless