1. Frei argues that employee management systems should be developed so that employees with low aptitudes can be hired, and they will still be able to deliver great service. A. True B. False 2. What is the duration of the project whose activities are depicted in the following table? A. 8 days B. 10 days C. 13 days D. 18 days 3. Which of the following is a 'support activity' in an organization's value chain? A. purchasing B. marketing and sales C. service D. outbound logistics 4. Service supply relationships display all of the following characteristics EXCEPT ________. A. quality of supplied inputs varies B. rarely extend beyond two levels C. inventory is an effective buffer against variations in demand D. customers act as suppliers 5. What activities are on the critical path of the project depicted in the following table? A. Activity A B. Activities A and C C. Activity B D. Activities B and C 6. Total Slack can be calculated as follows: A. EF - LF B. LF - EF C. ES - LS D. None of the above 7. According to Frei, an organization that smoothes production levels by creating complementary demand, rather than asking customers to change, is following a(n) ________ strategy. A. low cost accommodation B. uncompromised reduction C. classic reduction D. classic accommodation 8. Which activity in the project depicted on the following table has the most flexibility in terms of start time? A. Activity A B. Activity D C. Activity E D. Activity F 9. What activities are on the critical path of the project depicted in the following table? A. Activities A and C B. Activities A, C, D and F C. Activities B, C, E and F D. Activities B, C, D and F 10. In outsourcing terms, advertising services would be categorized as a ________ focus and a _______ importance process. A. process; low B. process; high C. people; high D. people; low 11. Loss of negotiation leverage with suppliers is one reason firms should exercise caution when outsourcing rather than performing the work themselves? A. True B. False 12. All but which of the following during the outsourcing process is included as part of the performance evaluation step? A. Evaluator Identification B. Quality Inspection C. Communication Plan D. \"Do versus Buy\" analysis 13. Which of the following steps best represent the project management process? A. Planning, scheduling and controlling the project activities B. Forming, storming, norming and performing C. Directing people individually and as a team and keeping everyone informed D. Decomposing project into activities, determining the sequence of activities and estimating activity times 14. Despite producing the same result, ________ networks have become more common than ________ networks. A. activity on node; activity on arrow B. activity on arrow; activity on node C. critical path; activity on arrow D. activity on node; critical path