1. From a change content perspective, recall the benefits of an empowerment/participatory leadership approach and self-directed team format. What could future leaders do differently to ensure successful implementation of this approach in their organization?

2. How realistic is it to implement a self-directed team format within a government context of increasing accountability and efficiency?

3. What other formats can leaders use to empower staff?

4. From a change process perspective, use the Lewis et al. (2012) 7-step model of organizational change described earlier to analyze the process of organizational change undertaken in this case study. Specifically, discuss each step and whether it was achieved in practice. For those not achieved, discuss what each level in the organization could have done differently (i.e. senior management, middle management/supervisors, and staff).

5. Explain whether or not this organization is ready for change (e.g. organizational and staff capacity, culture/climate). For any areas lacking readiness, provide recommendations for the organization to meet these objectives.