1. Generally speaking, in business we communicate:

1. only to persuade
2. only to inform
3. only to entertain
4. to both persuade and inform

2. Effective communication is essentially a:

1. three-way process
2. one-way process
3. two-way process
4. both a one-way and a two-way process

3. Filters that affect the content of a message are in:

1. the medium of communication
2. the mind of the speaker
3. the mind of the listener
4. the minds of both the speaker and the listener

4. To create a cooperative, understanding, and pleasant work environment in an organization, decision-making should be:

1. transparent
2. strong
3. flexible
4. quick

5. Grapevine, as an information system, is:

1. informal
2. formal
3. predictable
4. personal

6. A limitation of informal communication is that it is:

1. inadequate
2. personal
3. unwarranted
4. false

7. Culture is embedded in our:

1. minds
2. gestures
3. expressions
4. emotions

8. In international business, the trend to "go local" has led to the local people and foreign experts performing as:

1. workers and employers
2. trainee and trainer
3. a team
4. hosts and guests

9. People in high-context cultures make business decisions on the basis of:

1. reasons
2. interpersonal relations
3. individual needs
4. competition

10. The exclusive center of interest in low-context communication is:

1. information
2. context
3. emotional factors
4. individual perceptions