1) Generally speaking, ______________ transactions are the highest cost type of transaction for a bank. a. Web-based b. Mobile transactions c. ATM d. Live teller

2) Banks can increase their operational efficiency: a. increasing the level of production while increasing the level of expenditure. b. decreasing the level of production while maintaining the current level of expenses. c. reducing costs and reducing the existing level of products and services. d. reducing costs and maintaining the existing level of products and services.