1. Give examples of how Tom can communicate the new organisational direction and values to the staff.

2. What impact will Tom's role as a leader have during this organisational change? What strategies can he use?

Q3. Explain how Tom should analyse and confirm the capacity and competence of relevant team members to find out how they can contribute to the change process and implementation plans.

Q4. What strategies can Tom use to develop a learning and communication solutions to address any problems and risks arising for individuals during organisational change.