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1. Global Hotels, a multinational hotel chain, runs several specialized business support systems, including a guest reservations system that was developed in-house to meet the

1. Global Hotels, a multinational hotel chain, runs several specialized business support systems, including a guest reservations system that was developed in-house to meet the requirements of a large company with worldwide operations. Guest can make one-stop online reservations by visiting the website which has links to all the Major travel industry sites. Global Hotels just acquired Momma's, a regional chain of 20 motels. Momma's uses a vertical reservations package suitable for small to mid size business, and a generic accounting and finance system. Should Momma's use Global Hotels' information systems or continue with its own? Consider issues such as business profiles, business processes, system interactivity, and e-commerce. What additional information would be helpful? What should Momma's do and why? Please identify the key issues that should be considered.

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