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1. Group Project: Scenario 3: Retention Issues Related to Compensation: In Unit 8, you will be given a third business scenario to respond to in

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1. Group Project: Scenario 3: Retention Issues Related to Compensation: In Unit 8, you will be given a third business scenario to respond to in a (brief onepage) submission. You can find this in the Scenarios section of this document. Scenario 3: Retention issues related to compensation. Objectives 0 To help students understand the importance of wages and salaries, incentives, and benefit programs in attracting and keeping skilled workers Background Information In the last 3 months your company lost 5% of the customer service team to a competitor who opened a new head office 3 blocks away from your company's head office. During the exit interviews the employees who left to the competitor said that the key reason for leaving is the low compensation in your current company. The company decided to act to stop losing skilled workers to the competitor. You decided to start with looking into the compensation market data for the Senior Customer Service Representative position. Your Group's Activity As a group you will do a research for how much the market in Canada is paying workers in the Senior Customer Service Representative. Your group will use the following website to find the how much the market in Canada is paying workers in the Senior Customer Service Representative position. htt 5: www. a scale.com research CA Countr =Canada Salar Your Group Report 1. Write a brief report summarizing your group's conclusions. Consider the following points: a. What will be the new salary and compensation (Bonus, commission, etc.....) for the Senior Customer Service Representative based on your research? b. Why do you think that this new compensation package will work

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