1. how are opportunities, constraints and demands related to stress ?give an example of each .

2.define the six important employee behaviors.

3.how might a manager use personality traits to improve employee selection in his or her department ?emotional intelligence?

4.''all work teams are work groups, but not all work groups are work teams. .''do you agree or disagree with this statement?

5. what is motivation ?explain the three key elements of motivation .

6.can an individual be too motivated ?

7.''all managers should be leader , but not all leaders should be managers. ''do you agree or disagree with this statement ?

8. which type of communication do you think is most effective in a work setting ? why ?

9.which do you think is more important for a manager speaking accurately or listening actively? why ?

10. what is a value chain ?what is value chain management ?what is the goal of a value chain management ?