1. How can a process be in control but not delivering what the customer wants? What is "process capability? 2. If the LCL on a process is much greater than the LSL, will the customer tend to be happy" or "disappointed with the the results of this process? Why? 3. A) If Cp = 1.00, what % of good product is the process expected to deliver? Answer B) Complete the following: A common minimum standard in industry is a Cp of at least 4. In what circumstance will C, be equal to Cpk ? s. Why would a team decide to improve a process that is delivering a Cp of 1.33 or greater