1. How has the internet grown and changed since its commercial development in the 1990s? How do you expect it to change during the remainder of this decade?

2. Think about your own internet use habits. How much do you use traditional media print and broadcast media? Why or why not? How do your own habits fit the internet media use attitudes and patterns described in this chapter?

3. Do you believe that CX is the future of marketing? Why or why not?

minimum 150 words for each question. Include in text citations and references.