1. How is continuous improvement linked to organizational change at Carmax?

2. What external forces for change are likely to influence CarMax's commitment to continuous improvement?

3. What internal forces for change are likely to influence CarMax's commitment to continuous improvement?

4. Explain CarMax's use of (a) talent management for continuous learning and (b) learning loops from the perspectives of incremental change, strategic change, and transformational change.

5. What are the primary organizational development interventions that are embedded in CarMax's fostering of learning for continuous improvement?