1. How is continuous improvement linked to organizational change? Explain with examples.

2. What are the major reasons individuals resist change? How can organizations deal with resistance?

3. a. What are the major reasons individuals resist change? How can organizations deal with resistance?

b. Name the four behavioral reactions to change. Describe the behavioral signs of each reaction, and identify an organizational strategy CarMax can use for dealing with each reaction.

4. Thoroughly compare and contrast incremental, strategic, and transformational change. Briefly outline the learning loops from the perspectives of incremental change, strategic change, and transformational change. 5. Discuss and outline the advantages of using an external change agent and disadvantages internal change agent?