1 How will Matts approach to quality and service affect his companys performance?

2 Which of the basic functions of management has Matt considered? How well is he preparing to carry out these functions?

3 Which management skills does Matt have? In what areas do you think he has the greatest need to develop skills? How can he actively manage his development as a manager?

office where she shook his hand and exclaimed, "Congratulations!" leader who could focus exclusively on sales. first sales manager. He eagerly accepted. When he left work that evening, he was bursting with ideas, full of confidence. entered his new space and settled into the chair behind his desk. Obviously, he mused, his job was to see that his department met or exceeded its sales targets. But how? could build a base of loyal clients better than anyone. Still, he wondered whether he could excel as a manager and as a sales rep at the same time. What about Usha? Matt wasn't sure he remembered her plans for this week. he began to write an email to his team. DISCUSSION QUESTIONS 1. How will Matt's approach to quality and service affect his company's performance? 2. Which of the basic functions of management has Matt considered? How well is he preparing to carry out these functions? 3. Which management skills does Matt have? In what areas do you think he has the greatest need to develop skills? How can he actively manage his development as a manager