Question
1. How would you handle the customer affected by the inaccurate stock price in the bank's trust account system? Would you take a passive or
1. How would you handle the customer affected by the inaccurate stock price in the bank's trust account system? Would you take a passive or proactive approach? Justify your answer.
Day | Call Volume |
|---|---|
| 1 | 204 |
| 2 | 336 |
| 3 | 295 |
| 4 | 251 |
| 5 | 280 |
| 6 | 300 |
| 7 | 398 |
| 8 | 418 |
| 9 | 309 |
| 10 | 471 |
| 11 | 522 |
| 12 | 502 |
| 13 | 449 |
| 14 | 452 |
| 15 | 420 |
| 16 | 500 |
2. What is the situation that is happening in "BankUSA: Forecasting Help Desk Demand by Day" case?
Please help me answer Q1 and Q2. Thank you!
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Supply Chain Management
Authors: Nada R. Sanders
2nd Edition
1119392195, 1119392322, 9781119392194, 9781119392323
