1. (i) Do you agree that "Plan, Do, Check Act" is the critical approach (processes) of the quality management system? Describe the processes. (ii) Differentiate the two terms "Correction" and "Corrective action" in accordance with the ISO 9000 quality management series. Suggest ONE proper tool which is common to be used for a corrective action in automotive industry according to quality management system. 2. (a). An automotive components manufacturer has supplied automotive parts to German car companies. The manufacturer is requested to offer services in compliance with the standard related to environmental management, a consultant suggests accrediting the manufacturing system with ISO16949 standard.? DO you agree with the consultant's suggestion, Briefly explain the reason(s). (b). For consideration of the location of service workshop, what the geographical conditions are required? 3. (a). Describe THREE differences of Quality Gurus Deming and Crosby said