1. Identify and briefly describe the three steps in the ISD model. Why is it important that organizations apply these three steps when contemplating launching training programs?

2. Describe 2 ways in which organizations can encourage informal learning. Briefly discuss the role that informal learning plays in the workplace learning.

3. Describe three key outcomes a need analysis could provide.

4. Identify what is wrong with the following training objective and rewrite to mee the proper criteria. "The trainer will spend 30 minutes discussing time management tips"

5. Compare and contrast two advantages and two disadvantages of developing training programs internally versus purchasing packages programs.